We own our shipping service www.yourfreightrate.com. This allows GoDirectAppliance to provide free shipping to business address with a dock or a freight terminal pickup for free to most all points in AL,AR,GA,FL,LA,MS,NC,OK,SC,TN, AND TX, Also some points of KY, IN, and IL. For the remaining states in most cases it is covered but you will need to call 229-316-1266 to confirm your delivery address qualifies or if a small freight adjustment is needed. For an additional $65.00 you can get a residential delivery with a lift gate as long as your home is not restricted to a semi-truck delivery. This applies to the following states AL,AR,GA,FL,LA,MS,NC,OK,SC,TN, AND TX in addition to some points in KY,IN,AND IL.
We do not sell nor ship outside the 48 states.
We use the highest quality carriers available such as AAA Cooper, Southeastern, YRC, Estes, and more. Damage is rare but if it occurs it is your responsibility to inspect and make notation of the damage on the carrier’s freight delivery bill.
Minor dents, dings, and scratches can happen but will not affect the operation or the warranty of the equipment. If you have a minor damage you must inspect at the time of delivery and make a notation on the freight bill. Any damages reported after the carrier leaves will be your responsibility. If you have major damage refuse the shipment and we will be notified by the carrier. If you are not sure call us immediately at 229-316-1266.
When receiving a shipment. Do not sign for the items that have not been inspected. Make the driver wait for you to inspect before signing the freight bill. It is very easy to remove the cardboard cover to inspect for physical damages. Once you sign for it you own it, the carrier’s liability is complete if it is signed clear of any exceptions. Even if you have someone sign on your behalf you will be responsible.
If you have a concealed damage inside the unit you must report it to the carrier with 24 hours of receiving the delivery.
Do not schedule your install until you receive all your items. Sometimes items are delayed, backordered, ordered wrong, or shipped separately. Go Direct Appliance is not responsible for any scheduling install conflicts. The buyer is responsible to inspect and schedule install once all items are received. High end systems or special factory orders can take 3 to 10 days to ship and it is best to call 229-316-1266 to get a projected ship date.